Advice in County Durham
"Working Together For You"

Community Care

Below is a list of agencies that can help with Community Care.

Each agency is listed according to the level of help you can receive, to allow you to choose a service that best suits your needs.

Advice PointFace to face interview to help diagnose enquiry and next steps to reach a resolution including referral to another agency, contacting third party on behalf of client, completing forms etc.
Supported Advice PointAll of the above including: taking action on behalf of the client to move the case on e.g. negotiating on behalf of the client with third parties taking responsibility for follow up work.

Citizens Advice County Durham

Citizens Advice County Durham is an independent charity. We are able to assist anyone who is over the age of 16 and lives, works or studies in County Durham.

We provide free, confidential, independent and impartial advice on wide range of issues including, Benefits, Consumer, Debt & Money, Discrimination, Education, Employment, Family, Health, Housing, Legal and Tax.

Our Advice Line is open Monday to Friday 10am to 4pm on 03444 111 444

For information on our locations and opening hours, please visit our website at

Alternatively you can contact our main switchboard on 0300 323 1000

Durham Money Advice Centre (DMAC)

Durham Money Advice Centre (DMAC) is a face to face service offering free confidential help for anyone struggling with debt or managing their money. We offer advice on debt management, budgeting and benefits. We will even help fill in forms.

Home visits are available.

Contact details:

Telephone: 0191 303 7514/p>

Northern Rights

Advice and support for the people of East Durham who wish to return to work, offering a tailored approach based on the individual’s barriers and needs; focussing particularly on those with health issues requiring a personalised approach to removing constraints and enabling the move into sustained employment. Key topic areas including welfare benefits and employment.

For more information please visit our website

Telephone: 0191 5974943

Age UK County Durham

Information and advice is one of our key services. We help people make sure they are receiving the correct income and benefits, help with advice about living in their home and make sure people are making full use of the services available to them.

For more information about our locations and opening hours, please visit our website

Telephone: 0191 3746367


Durham County Carers Support (DCCS)

We offer specialist advice and information to Carers on a wide variety of issues from Community Care, Education or Housing to supporting Carers to look after their own financial and health needs. We support via a home visit to provide practical help with completing forms, gaining benefits, grants and other funding or a listening ear through telephone support. The service facilitates opportunities to meet other carers, support services and ensuring carers have their voices heard. Patch based Support Co-ordinators allow a named worker for continuity of support.

For more information please visit our website at

Telephone: 0300 0051213